Services & Reference Assistant -Training LibGuide: Using Chat
This is an online training guide to help new and returning student workers become more familiar with what to do when working at the Services and/or Reference Desk
Log In for LibChat
To log in, click here.
You can also click "Librarian Login" located at the bottom-right corner of each library webpage.
Using LibChat
After logging in, you may see a screen that says "access denied." Underneath that message will be a link that says, "Home." Click the "Home" link. This will take you to a screen that gives you a list of Spring Share options that you do have access to. Please click "LibAnswers." From there, you will need to click, "Sign in" that is located in the top-right corner. This action will take you to the LibChat screen.
What you should be able to do. . .
- Demonstrate a positive, welcoming and friendly attitude when approached by patrons for assistance.
- Identify, select and search for materials using EBSCO Discovery Service database.
- Perform a basic reference interview as defined in the Student Training LibGuide (in person, phone or IM chat).
- Identify and select topic-relevant LibGuides when assisting patrons.